Frequently Asked Questions
At Livora, we send all order details and updates directly to your email. Below are answers to the most common questions from our customers:
1. How long will it take for my order to arrive?
Our average delivery time is 5 to 12 business days after shipment. Delivery times may vary depending on your country and local customs procedures.
2. Where are the products shipped from?
We work directly with trusted manufacturers located in Europe, China, the United States. The shipping origin depends on the product selected.
3. What payment methods are accepted?
We accept major credit and debit cards, as well as secure online payment methods such as PayPal, Stripe, and Klarna (where available).
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Installment payments are only available with supported credit cards or Klarna.
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Bank transfers or local payment options may be available depending on your region.
4. Can I pick up my order in person?
No. All orders are shipped through international carriers and delivered directly to your address. In rare cases, if the local postal service requires collection at a pickup point or post office, you will be notified.
5. I purchased more than one product but only received part of my order. Is this normal?
Yes, this can happen. Some products may ship from different suppliers and warehouses. In such cases, you will receive separate tracking codes for each shipment. Since packages are processed individually by customs, delivery times may vary slightly between items.
6. What if my delivery is delayed?
Delays are uncommon, but they can occasionally occur due to customs or logistics issues. Rest assured, we monitor all shipments.
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If your order does not arrive within the maximum timeframe of 30 business days from shipment, you are entitled to a full refund according to our Shipping and Refund Policy.
✅ By placing an order with Livora, you agree to our store policies and conditions.
Livora Team
https://livoradecor.com