Terms of Service – Livora

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE.

By registering or using the platform, the USER declares that they have read, understood, and fully accepted these Terms of Service, which establish the rules applicable to the use of the services offered by LIVORA, available at https://livoradecor.com and other officially affiliated platforms.

LIVORA is an e-commerce store focused on Home & Décor, offering a wide range of decoration, homeware, and related products.

1. PURPOSE

1.1 These Terms regulate the use of the Livora platform, through which users can purchase products made available directly by the store.

1.2 The USER is responsible for providing accurate personal details during registration and checkout.

1.3 Purchases are made upon acceptance of these Terms and completion of payment through the available methods.

1.4 Delivery times will be communicated at checkout and may vary depending on the country of destination, shipping method, and possible customs clearance.

2. ELIGIBILITY

2.1 The services provided by Livora are available only to individuals who have the legal capacity to contract under the applicable laws of the European Union or their country of residence.

2.2 Minors may only make purchases under the supervision and consent of a legal guardian.

3. ACCOUNT REGISTRATION

3.1 Registration will only be confirmed once all required fields are completed with accurate and truthful information.

3.2 The USER agrees to keep their information up to date.

3.3 LIVORA reserves the right to request additional documents to verify the authenticity of registration details if necessary.

3.4 Account access is personal and non-transferable. The USER is responsible for maintaining the confidentiality of their login credentials.

4. PAYMENT

4.1 Payments may be processed through third-party payment providers (such as Stripe, PayPal, Klarna, or others depending on the region).

4.2 LIVORA is not liable for any errors, interruptions, or malfunctions caused by third-party payment systems.

5. RIGHT OF WITHDRAWAL (Directive 2011/83/EU)

5.1 Consumers residing in the European Union are entitled to a 14-day withdrawal period starting from the date of receipt of the goods.

5.2 To exercise this right, the USER must contact customer service at suporte@livoradecor.com.

5.3 Products must be returned unused, in perfect condition, and in their original packaging. Refunds will be processed in accordance with EU consumer protection laws.

6. PRIVACY & DATA PROTECTION

6.1 LIVORA complies with the General Data Protection Regulation (GDPR) and ensures the confidentiality and security of all personal data provided.

6.2 Data collected will be used solely for order processing, improving customer experience, and—if consent is given—for marketing communications.

6.3 For more details, please refer to our Privacy Policy.

7. USER OBLIGATIONS

Provide truthful and complete personal data.
Comply with these Terms of Service.
Make payments using the available secure methods.

8. RESPONSIBILITIES

8.1 LIVORA is responsible for providing high-quality products as described on the website.

8.2 LIVORA is not liable for delays caused by external factors such as customs inspections, strikes, or force majeure.

8.3 The USER is responsible for providing accurate delivery details and tracking their shipment.

9. CHANGES TO TERMS

9.1 LIVORA may modify these Terms at any time. Updated versions will be published on https://livoradecor.com.

9.2 Continued use of the platform after modifications implies acceptance of the new conditions.

10. GOVERNING LAW & JURISDICTION

10.1 These Terms are governed by the laws of the European Union and, where applicable, the laws of the USER’s country of residence.

10.2 In case of disputes, jurisdiction will follow EU consumer protection regulations, granting consumers the right to bring claims before the courts of their country of residence.

Livora Team